Refund & Return Policy
Thank you for shopping with us. We are committed to providing reliable products and professional service. If you are not fully satisfied with your purchase, please review the policy below.
Defective or Damaged Products
If your item arrives defective or damaged, please notify us within 7 days of receipt.
To help us assess the issue, please provide:
Clear photos and/or videos of the defect or damage
A brief description of the problem
After verification, you may choose one of the following solutions:
Replacement item
(The replacement can be shipped together with your next order)Credit deduction
(A deduction from the total value of your next order)Refund
(Please refer to Section 4. Shipping Returns for shipping-related terms)
Note:
Whenever possible, we recommend choosing a replacement shipped with your next order or a value deduction, as this helps minimize additional shipping and customs costs.
Returns
As we operate on a B2B basis, returns for non-defective products are not supported.
We strongly recommend confirming product specifications and quality through samples before placing bulk orders.
Returns may be requested only for defective products, and must be submitted within 7 days of delivery.
Return Eligibility Requirements
To qualify for a return:
The item must be unused, in its original condition, and in original packaging
The return request must be submitted in advance and approved by our team
Unauthorized returns will not be accepted
How to Request a Return
Please contact us at ruizu2023@gmail.com with:
Your order number
A description of the issue
We reserve the right to decline any return request that does not meet the conditions outlined above.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method
Processing time is within 14 business days
Please Note
Shipping fees are non-refundable
Refunds requested without prior approval will not be processed
Shipping Returns
Shipping fees are non-refundable under any circumstances.
Please be aware:
Even if your order was listed as “Free Shipping”, the shipping cost is already included in the product price
Shipping typically represents approximately 30%–50% of the product value
Therefore, shipping fees cannot be refunded under any circumstances
Contact Us
If you have any questions regarding this policy, please contact us at:
